Refund & cancellation policy
We would rather refund you than keep money you did not get value from. These are the exact terms, published before you pay anything.
Last updated: 28 July 2026
1. The ₹999 reservation
- The ₹999 reservation holds your place in the next intake and books your first consultation.
- It is credited in full against your programme fee if you go ahead.
- It remains independently refundable. Ask for it back at any time before your Day 0 consultation and we refund it in full, with no questions asked.
2. Seven-day cooling-off on programme fees
If you have paid a programme fee, you may cancel within seven days of payment and before your Day 0 consultation for a 100% refund. No reason is required.
3. Doctor-fit refund
If the doctor at your Day 0 consultation advises that the programme is not right for you, you receive a full refund of the programme fee. This applies regardless of when the Day 0 consultation takes place, and is separate from the cooling-off window in clause 2.
4. Pausing your programme
Life interrupts. You may pause once, for up to 30 days, per programme. Write to care@confidra.health and we will move your remaining schedule. A pause extends your programme rather than shortening it.
5. After the cooling-off window
- Once your programme is under way and the cooling-off window in clause 2 has passed, programme fees are non-refundable in the ordinary course, because physician time, laboratory collection and Guide capacity have been reserved for you.
- If we cannot deliver a scheduled and included element of your programme, we refund the fair value of that element or arrange a replacement, at your choice.
- If we end your participation for a reason that is not your fault, we refund the unused portion of your fee on a pro-rata basis.
- If you have a serious medical reason for stopping, write to us. We will consider a pro-rata refund in good faith.
6. Confidra Continuum 365
- Clauses 1 to 3 apply in the same way to Continuum.
- If you pay quarterly, you may stop before any subsequent quarterly charge and will not be charged again. The current quarter runs to its end.
- If you paid annually and stop after the cooling-off window, we refund the unused complete quarters on a pro-rata basis.
7. How to request a refund
- Write to care@confidra.health from the email on your account, or call +91 99444 40094.
- Tell us your name, the date of payment, and the amount. No explanation is required for a clause 1, 2 or 3 refund.
- We acknowledge within one working day and initiate approved refunds within three working days.
- Refunds are returned to the original payment method. Once initiated, banks and card issuers typically take a further five to seven working days to credit your account; UPI is usually faster.
- We do not deduct a processing fee from your refund.
8. If you are not satisfied
Escalate to our Grievance Officer: Grievance Officer: Nithin Karthick · grievance@confidra.health, phone +91 99444 40094. We acknowledge within 48 hours and resolve within 30 days. This does not affect your rights under the Consumer Protection Act, 2019.
9. Entity details
Confidra is a programme of Confid Health Private Limited (formerly Kosha Ops Cloud Private Limited) · CIN U86909KA2025PTC211795 · No. 9/18, 2nd Cross, Chinamma Layout, Madiwala, Bangalore South, Bengaluru — 560068
Terms you can read before you pay.
That is the whole point. Reserve for ₹999 and meet a physician — refundable at any time before your first consultation.